Política de envío
All orders are processed within 1–3 business days (excluding weekends and major holidays).
You will receive a second notification via email or SMS once your order has shipped, along with your tracking information.
Please note: During peak holiday seasons or promotional sales, processing times may be slightly extended.
Order Tracking
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking details to update on the carrier’s website.
Please double-check your shipping address prior to completing your purchase. El Rico Aroma is not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer.
If a package is returned to us as undeliverable, the customer will be responsible for the cost of re-shipping.
5. Damaged or Lost Packages
If your order arrives damaged or is lost in transit by the carrier, please contact us immediately at [ElricoaromaLLC@gmail.com] within [24 hours / 1 day] of delivery. Please retain all packaging materials and damaged goods to assist with your claim. Refer to our [Return Policy] for further details.